OX ROOFING 365 PROTECTION PLAN CONTRACTUAL AGREEMENT

 

1. DEFINITIONS

 

1.1. “Agreement” means this contractual agreement, including all schedules, annexes, and amendments hereto.

 

1.2. “Services” refers to the roof maintenance and repair services provided by the Company under the Ox Roofing 365 Protection Plan, as detailed in the selected plan tier.

 

1.3. “Customer” refers to the individual or business entity subscribing to the Services.

 

1.4. “Plan” refers to the specific tier of the Ox Roofing 365 Protection Plan selected by the Customer (i.e., StormShield, TotalCare, or Custom Commercial Plan).

 

1.5.  “Subscription Fee” refers to the recurring monthly payment made by the Customer to the Company in exchange for the Services.

 

 

2. SCOPE OF SERVICES

 

2.1. StormShield Plan (£12.99/month):

   - Coverage includes repairs for storm-related roof damage, with a maximum coverage of £1,500 per storm incident.

   - Excludes pre-existing conditions, normal wear and tear, and damage not directly caused by a verified storm.

   - A £100 excess applies per claim.

 

2.2. TotalCare Plan (£29.99/month):

   - Includes bi-annual roof inspections, gutter cleaning, and minor repairs up to £650 per year.

   - Storm damage coverage with a maximum coverage of £2,500 per storm incident.

   - Excludes major structural repairs, roof replacements, and pre-existing conditions.

   - A £50 excess applies per claim for storm damage, and a £0 excess for minor repairs.

 

2.3. Custom Commercial Plan (starting from £99.99/month):

   - Tailored maintenance services based on the specific needs of the Customer’s commercial property.

   - Includes regular inspections, preventative maintenance, and emergency repair services.

   - A minimum excess of £650 applies per claim, with a coverage cap and additional terms to be agreed upon in the Custom Plan Schedule (attached as Schedule 1).

 

2.4. Emergency Call-Outs:

   - The Company offers emergency call-out services at a rate of £50 per call-out under the StormShield Plan and £0 under the TotalCare Plan for storm-related incidents.

 

 

3. PAYMENT TERMS

 

3.1. Subscription Fee: The Customer agrees to pay the Subscription Fee as specified in the chosen Plan, payable monthly in advance via direct debit.

 

3.2. Payment Schedule: The first payment is due on the date of this Agreement, with subsequent payments due on the same day of each month thereafter.

 

3.3. Late Payment: Failure to make payment by the due date may result in suspension or termination of Services. The Company reserves the right to charge interest on overdue payments at the rate of 4% above the Bank of England base rate.

 

3.4. Price Adjustments: The Company reserves the right to adjust the Subscription Fee annually to account for inflation or increased operational costs, with at least 30 days’ written notice to the Customer.

 

 

4. TERM AND TERMINATION

 

4.1. Term: This Agreement is effective from the date of signing and continues on a rolling monthly basis until terminated by either party.

 

4.2. Termination by Customer: The Customer may terminate this Agreement at any time with 30 days’ written notice. No refunds will be provided for partial months.

 

4.3. Termination by Company: The Company may terminate this Agreement immediately upon written notice if the Customer fails to make payment, breaches any term of this Agreement, or is found to have provided false information regarding the condition of their roof.

 

4.4. Effects of Termination: Upon termination, the Company will cease to provide the Services, and the Customer will remain liable for any unpaid fees and charges incurred before termination.

 

5. CUSTOMER OBLIGATIONS

 

5.1. Access to Property: The Customer agrees to provide the Company with reasonable access to the property for the purpose of performing inspections, maintenance, and repairs.

 

5.2. Disclosure of Roof Condition: The Customer must disclose any known pre-existing conditions or defects in the roof prior to signing this Agreement. Failure to do so may result in termination of this Agreement and forfeiture of any claim.

 

5.3. Maintenance of Roof: The Customer is responsible for routine maintenance of the roof not covered by the selected Plan, including but not limited to keeping gutters clear of debris and ensuring the roof is free from significant damage before the Agreement start date.

 

6. EXCLUSIONS AND LIMITATIONS

 

6.1. Exclusions: The following are excluded from all Plans unless explicitly included in a Custom Commercial Plan Schedule:

   - Roof replacements or significant structural

repairs.

   - Damage caused by neglect, misuse, or failure to maintain the roof.

   - Damage due to pre-existing conditions, pests, or acts of vandalism.

   - Cosmetic repairs unless they affect the roof's functionality.

 

6.2. Limitations: The Company’s liability under this Agreement is limited to the repair or maintenance of the roof as specified in the chosen Plan. The Company shall not be liable for any indirect, consequential, or incidental damages arising from the provision of the Services.

 

7. INSURANCE AND COMPLIANCE

 

7.1. Insurance: The Customer acknowledges that the Company carries public liability insurance and employer’s liability insurance as required by UK law. The Customer is responsible for maintaining their own home or business insurance.

 

7.2. Compliance with Laws: The Company shall comply with all applicable laws and regulations, including health and safety laws, in the performance of its obligations under this Agreement.

 

8. DATA PROTECTION AND PRIVACY

 

8.1. Data Protection: The Company will process the Customer’s personal data in accordance with the General Data Protection Regulation (GDPR) and the Company’s Privacy Policy, which is available on the Company’s website.

 

8.2. Customer Consent: By entering into this Agreement, the Customer consents to the processing of their personal data for the purposes of fulfilling this Agreement and related communications.

 

9. GENERAL PROVISIONS

 

9.1. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

 

9.2. Dispute Resolution: Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

9.3. Amendments: This Agreement may be amended only by a written instrument signed by both parties.

 

9.4. Entire Agreement: This Agreement constitutes the entire agreement between the parties and supersedes all prior understandings or agreements, whether written or oral, concerning the subject matter hereof.

 

9.5. Notices: Any notice required or permitted under this Agreement shall be in writing and shall be deemed to have been duly given if delivered by hand, by pre-paid first-class post, or by email to the addresses specified by the parties.